Crisis Response and Communication Specialist

3 weeks ago

Lewes, East Sussex, United Kingdom Sussex Police Full time

Position Overview

Division / Department - Contact and Control
Grade - Grade 9
Status - Full Time
Contract Type - Permanent
Salary Range - £28,302 - £30,783
Working Hours - Weekly Hours
Location - Sussex Police Headquarters

Eligible for unsociable hours allowance.

Starting Salary

The initial salary for this position will typically commence at the lower end of the salary range and will be adjusted pro-rata for part-time hours.

Leadership Message

We appreciate your interest in becoming part of our Police Force. It is an honor to lead the dedicated teams in Surrey Police and Sussex Police who work diligently to ensure the safety of our communities.

We seek skilled and motivated individuals who prioritize public service and aspire to make a meaningful impact. If you believe you embody these qualities, we encourage you to consider this opportunity.

The Role & Responsibilities

Make a Difference.

We are expanding our team of Control and Contact Handlers and invite you to be part of this essential service. For many individuals, our Control and Contact Handlers serve as the initial point of interaction with the police, whether through phone calls or digital communications. Our department is not merely a call center; it represents the forefront of our operational response.

In this role, you will receive a competitive starting salary, opportunities for advancement, and the fulfillment that comes from assisting others.

Your Responsibilities.

A Control and Contact Handler plays a crucial role in maintaining safety in Sussex.

You will manage a diverse range of emergency 999 calls, non-emergency 101 calls, and online inquiries. The scenarios you encounter will reflect the varied communities we serve, requiring engagement with individuals from all walks of life.

Our Control and Contact Handlers must balance empathy with professionalism, ensuring they remain composed while addressing challenging situations.

Providing outstanding customer service to the public and Sussex Police colleagues is paramount.

Are You the Right Fit?

If you thrive in a dynamic 24/7 environment where each day presents new challenges, possess a calm demeanor under pressure, and excel in communication, this position may be ideal for you.

You will need to think critically, ask pertinent questions, listen for key details, and document information promptly and accurately.

This role is based at our Headquarters. Flexibility to work shifts, including nights, weekends, and holidays, is essential.

Qualifications & Experience

Eligibility Criteria:

  • Must be 18 years or older at the time of application.
  • Must have resided in the UK for three consecutive years prior to application.
  • Must not be a current or former member of a proscribed terrorist organization.
  • Must not have served a prison sentence.

Please review the attached frequently asked questions (FAQs).

Why Join Us?

We take pride in supporting our staff and offer a range of benefits:

  • Starting salary of £28,302 plus potential unsociable hours shift allowance.
  • 25 days of annual leave, increasing to 30 days based on service length.
  • Flexible part-time patterns may be available, although we are currently seeking full-time candidates.
  • Ongoing training and development opportunities.
  • Career advancement potential.
  • Contributory pension scheme.
  • Generous annual leave allowance.
  • Discounts for everyday expenses.
  • On-site fitness facilities and various sports clubs.
  • Supportive parental leave policies.
  • Financial and mental health support services.
  • Discounted healthcare options.

Additional Information

This role is rewarding yet presents unique challenges. We strongly encourage you to review the attached documents thoroughly to understand the role and the challenges associated with it. You will be handling calls from individuals who may be distressed, angry, or in crisis, often reaching out for assistance for the first time.

Support is available, but we ask you to consider how this role may affect your well-being, especially if you or your loved ones have experienced trauma.

We value diversity and are committed to creating an inclusive environment. We believe that our workforce should reflect the communities we serve, and we welcome applicants from all backgrounds.

We look forward to your application and hope to see you as part of our team.

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