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Patient Access Coordinator

2 months ago


London, Greater London, United Kingdom Guys and St Thomas NHS Foundation Trust Full time
About the Role

We are seeking an enthusiastic and patient-focused individual to join our team as a Patient Access Coordinator in the Haemostasis & Thrombosis Department at Guys and St Thomas NHS Foundation Trust.

Key Responsibilities
  • Act as the first point of contact for all patient access queries to the Trust.
  • Ensure that the vetting process has been followed in line with departmental guidelines, liaising with the Referral Management Centre as required.
  • Be responsible for the scheduling of outpatient and elective admissions, and all associated appointments, according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
  • Ensure that patients are appropriately reminded of their appointments, including sending reminder letters or contacting patients by telephone, up to seven days before their visit.
  • Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
  • Ensure that each patient is treated as an individual and their individual needs are met, including providing appropriate support for their appointment, such as interpreting support.
About the Team

The Haemostasis & Thrombosis Department is a fast-paced team that provides a comprehensive and quality clerical service to support the smooth running of the department. The post holder will be required to work within an administrative team of 5 other members to provide a high-quality support to the department.

About the Department

The Haemostasis & Thrombosis Department is part of Guys and St Thomas NHS Foundation Trust, which provides a range of services for the diagnosis and treatment of all adult cancers. The department is committed to providing the very best cancer service to patients by combining first-class clinical care with ground-breaking research and high-quality training and development.

What We Offer

We offer a range of benefits, including a competitive salary, a comprehensive training program, and opportunities for career development. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality.