2nd Line Technical Support Specialist

3 weeks ago


Monks Risborough, Buckinghamshire, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking a skilled 2nd Line Support Engineer to join our team.

This is a full-time position that requires the successful candidate to undergo an enhanced DBS and safeguarding checks.

Main Responsibilities of the Role

  • Provide remote technical support to customers, ensuring a high level of service delivery.
  • Act as a point of escalation for 1st Line Engineers and escalate tickets as necessary.
  • Mentor junior members of the team to ensure knowledge sharing and skill development.

Required Skills and Experience

  • Previous experience in a similar technical support role.
  • Excellent communication skills, both written and verbal.
  • Excellent troubleshooting skills.
  • Experience with Hyper-V, Office 365, DNS, DHCP, server failures, and system backups.

Compensation Package

  • A competitive salary range of GBP26,000-GBP29,000 per annum.


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