2nd Line Technical Support Specialist
3 weeks ago
Xact Placements Limited is seeking a skilled 2nd Line Support Engineer to join our team.
This is a full-time position that requires the successful candidate to undergo an enhanced DBS and safeguarding checks.
Main Responsibilities of the Role
- Provide remote technical support to customers, ensuring a high level of service delivery.
- Act as a point of escalation for 1st Line Engineers and escalate tickets as necessary.
- Mentor junior members of the team to ensure knowledge sharing and skill development.
Required Skills and Experience
- Previous experience in a similar technical support role.
- Excellent communication skills, both written and verbal.
- Excellent troubleshooting skills.
- Experience with Hyper-V, Office 365, DNS, DHCP, server failures, and system backups.
Compensation Package
- A competitive salary range of GBP26,000-GBP29,000 per annum.
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