2nd Line Support Engineer
1 week ago
Xact Placements Limited is seeking a skilled 2nd Line Support Engineer to join our team in Princes Risborough.
About the Role
This is a full-time position that requires the successful candidate to provide remote second-line support to customers while delivering exceptional service.
Main Responsibilities
- Escalate tickets from 1st Line Engineers and provide technical support to customers
- Mentor junior team members and contribute to their growth and development
- Utilize expertise in Hyper-V, Office 365, DNS, DHCP, Server failures, and System backups to resolve complex technical issues
Requirements
- Previous experience in a similar role with a strong understanding of technical support principles
- Excellent communication and troubleshooting skills, with the ability to articulate complex technical information to non-technical stakeholders
- Experience working with Hyper-V, Office 365, DNS, DHCP, Server failures, and System backups
What We Offer
A competitive salary of £26,000-£29,000 per annum, along with the opportunity to work with a reputable company like Xact Placements Limited.
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