2nd Line Support Engineer

1 week ago


Monks Risborough, Buckinghamshire, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking a skilled 2nd Line Support Engineer to join our team in Princes Risborough.

About the Role

This is a full-time position that requires the successful candidate to provide remote second-line support to customers while delivering exceptional service.

Main Responsibilities

  1. Escalate tickets from 1st Line Engineers and provide technical support to customers
  2. Mentor junior team members and contribute to their growth and development
  3. Utilize expertise in Hyper-V, Office 365, DNS, DHCP, Server failures, and System backups to resolve complex technical issues

Requirements

  1. Previous experience in a similar role with a strong understanding of technical support principles
  2. Excellent communication and troubleshooting skills, with the ability to articulate complex technical information to non-technical stakeholders
  3. Experience working with Hyper-V, Office 365, DNS, DHCP, Server failures, and System backups

What We Offer

A competitive salary of £26,000-£29,000 per annum, along with the opportunity to work with a reputable company like Xact Placements Limited.



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