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Administrative Support Assistant

2 months ago

Cardiff, Cardiff, United Kingdom Brackenberry Full time

We are seeking a highly organized and detail-oriented Administrative Support Assistant to join our team at Brackenberry Ltd. as part of a small team within the Bute Park Visitor Centre to support its operation as a venue for private hire, public drop-in, education, and family activity.

Key Responsibilities:

  • To provide a physical staff presence and support the team in delivering exceptional customer service.
  • All aspects of Reception duties, including receiving deliveries, dealing with visitors and contractors, and receiving and distribution of mail.
  • Routine office administration tasks, including invoicing, filing, and servicing the meeting rooms.
  • Processing room hire applications and coordinating diaries to avoid clashes, offering alternative solutions to customers and providing excellent customer service.
  • To provide administrative support in the organization of meetings, record-keeping, and distribution as required.
  • Supporting consultation with park users to obtain customer satisfaction data and help shape future developments.

Requirements:

  • Experience of using Microsoft Office.
  • Previous experience of dealing with customer enquiries face-to-face or by telephone and via email.
  • Previous experience of handling and reconciling income.
  • Previous experience of organizing meetings and providing meeting support.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.