Customer Relationship Specialist
4 weeks ago
As a Client Service Executive, you will play a pivotal role in delivering outstanding customer support by assisting clients with their everyday banking needs through various communication platforms. Essential competencies for this position include exceptional communication skills, a strong customer service orientation, empathy, and a solid understanding of Microsoft Tools and their applications.
Key Responsibilities
- Engage with clients across multiple digital channels to tailor each interaction to their specific needs.
- Enhance the bank's digital services by identifying and addressing technological gaps.
- Deliver exceptional customer service by efficiently responding to inquiries, resolving issues, and managing client requests.
- Collaborate with internal teams, including sales, operations, and risk management, to ensure client satisfaction and timely transaction execution.
- Support various business operations functions, including risk management, compliance, and collections, as required.
- Adhere to all regulatory standards and internal policies related to customer service.
- Provide effective resolutions for customer queries through diverse communication channels.
- Fulfill work requirements as outlined in established processes, collaborating effectively with related teams.
- Review the work of team members to ensure compliance with internal and stakeholder standards.
- Offer specialized advice and support within your area of expertise.
- Take responsibility for managing risks and enhancing controls related to your tasks.
- Maintain a comprehensive understanding of how all teams contribute to the broader objectives of the organization.
- Continuously develop knowledge of the principles and concepts relevant to your responsibilities.
- Make informed decisions based on experience and best practices.
- Evaluate the relevance of past experiences and consider options in uncharted scenarios.
- Communicate sensitive information to clients regarding advice or administrative matters.
- Build and nurture relationships with stakeholders to understand and meet their needs.
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