Digital Sales Expert

2 weeks ago


Ellesmere Port, Cheshire, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time
Job Title: Digital Sales Expert

Join Inchcape Retail - Part of Group 1 Automotive as a Digital Sales Expert and be part of a successful, global automotive group. As a Digital Sales Expert, you will have the drive to deliver outstanding and trusted experiences for our customers.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Digital Sales Expert. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth through digital channels.

Key Responsibilities
  • Follow Inchcape's digital process with every customer, ensuring a professional and customer-focused experience.
  • Make full use of digital tools such as Cit-Now, MBUK Video, and social media opportunities in line with Inchcape's marketing policy.
  • Deliver class-leading customer satisfaction, in line with the Mercedes-Benz brand and Inchcape metrics.
  • Complete and adhere to all required compliance and legislative requirements, e.g., FCA, Data Protection, Trading Standards, Motor Law training, and Inchcape and OEM training requirements.
  • Be confident in handling customer queries or challenges and act with honesty and integrity.
  • Actively manage digital leads and proactively prospect the customer database to generate new opportunities for the business.
  • Continue to develop leads to complete vehicle sales online where appropriate or arrange a suitable appointment and pass the lead to the sales manager.
  • Contact live finance customers at regular intervals during the life of their finance agreement.
  • Consistently follow the retention process and act proactively to retain customers and generate retention appointments for Sales Executives.
  • Use email/web apps and digital avenues to maximise business opportunities.
  • Meticulous detail to log all activity for reporting and analytics.
Requirements
  • Customer Experience whether face-to-face or over the telephone.
  • Experience in administration or customer service.
  • Customer-focused and passionate about building positive and professional environments.
  • A team player, willing to support the wider team for the benefit of the customer or the business.
  • Great listener who is personable and willing to adapt to different styles.
  • Logical with a high level of attention to detail.
About Us

Inchcape Retail - Part of Group 1 Automotive is on an exciting growth journey. We're the largest partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and second-largest for BMW & MINI. Home to more than 7,000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

We're committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits, and full support personally and professionally. If you're passionate about delivering great experiences and want to be part of a successful team, we'd love to hear from you.


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