Digital Sales Expert

4 weeks ago


Ellesmere Port, Cheshire, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time

Job Role and Responsibilities

As a Digital Sales Expert at Inchcape Retail - Part of Group 1 Automotive, you will be responsible for delivering outstanding customer experiences through our digital channels. This includes following our digital process with every customer, ensuring a professional and customer-focused experience, and making full use of digital tools such as Cit-Now and MBUK Video.

Key Responsibilities:

  • Follow Inchcape's digital process with every customer, ensuring a professional and customer-focused experience.
  • Make full use of digital tools such as Cit-Now and MBUK Video.
  • Deliver class-leading customer satisfaction, in line with the Mercedes-Benz brand and Inchcape metrics.
  • Complete and adhere to all required compliance and legislative requirements.
  • Be confident in handling customer queries or challenges and act with honesty and integrity.
  • Actively manage digital leads and proactively prospect the customer database to generate new opportunities for the business.

What We Offer

As a Digital Sales Expert, you will be part of a successful, global automotive group, with opportunities to broaden your experience across both sites and brands. We offer a range of benefits, including:

  • 33 days' annual leave, including bank holidays (pro rata).
  • Retail discounts that save you money every day.
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme.
  • Car discounts for new and used purchases and servicing.
  • Flexible pension scheme and Sharesave scheme to grow your savings.
  • Family-friendly policies that help you spend more time with the people that matter.
  • A wellbeing programme to support you and your family.
  • An annual celebration to recognise outstanding work.
  • A community volunteering day.

About Us

Inchcape Retail - Part of Group 1 Automotive is on an exciting growth journey. We're the largest partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and second-largest for BMW & MINI. We're home to more than 7,000 colleagues who are dedicated to providing exceptional customer services, with 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

We're committed to providing fantastic career opportunities, comprehensive training, competitive pay, and benefits, and full support personally and professionally. If you're passionate about delivering great experiences and want to be part of something big, we'd love to hear from you.


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