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Head of Delivery Excellence

2 months ago

Chertsey, Surrey, United Kingdom CV Library Full time

As a seasoned Project Delivery Manager at CV Library, you will be part of a dynamic team that provides expert Project Delivery Management and Technical consulting services across Europe for our clients in the Service Operations sector.

This role will leverage your extensive knowledge of business practices in the Customer Service industry and business application expertise. Therefore, experience and knowledge in Enterprise Software solutions consulting would be highly beneficial.

You will be providing managed support to service managers throughout the European operations and working on system support and new projects, as well as with process improvement.

Key Responsibilities:
  1. Develop and implement effective Project Delivery Management strategies to drive business growth and excellence.
  2. Collaborate with cross-functional teams to deliver high-quality projects and services that meet client expectations.
  3. Provide technical consulting services to clients, leveraging your expertise in Enterprise Software solutions.
  4. Manage vendor relationships, including contracts and resource allocation.
Requirements:
  1. Strong experience with Customer Experience Management Platforms (e.g. Sprinklr, Salesforce, Zendesk, Khoros or equivalent).
  2. Proven track record in vendor management, including contracts and resource management.
What We Offer:
  1. 25 days annual leave
  2. Up to 15% discretionary performance-based bonus per annum
  3. Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
  4. Permanent Health Insurance
  5. Private Medical Insurance
  6. 4x Life Assurance
  7. £55 per month Flexible Benefits allowance, e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.