Senior Coordinator for ENT
4 weeks ago
Position Overview
The successful candidate will play a pivotal role within the ENT & Thoracic Admissions teams, overseeing the distribution of tasks and serving as the primary liaison for the Deputy Performance and Operations Manager.
The ideal applicant will possess a diverse background in coordination, preferably within a healthcare setting. Exceptional organizational and interpersonal abilities are essential, along with the capacity to thrive in high-pressure situations. Initiative and self-motivation are crucial for this role. The position involves interaction with patients, families, and healthcare professionals, necessitating outstanding communication skills and a professional telephone demeanor. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required.
The role demands a commitment to work during standard business hours, Monday to Friday, from 08:00 to 17:00.
Key Responsibilities
Communication Duties :
Manage patient interactions via telephone and utilize Trust systems to generate correspondence, including letters, emails, and text notifications. Address escalated inquiries from the Inpatient Booking Team. Serve as a contact point for queries from both clinical and non-clinical personnel. Report patient inquiries, capacity challenges, and breach details to the line manager as necessary.Organizational Responsibilities
Assist the Deputy Performance and Operations Manager in meeting performance targets related to inpatient and day case waiting lists, raising performance concerns as needed. Oversee, manage, and verify active and backlog waiting list data. Coordinate all operating theatre schedules for consultant teams, ensuring compliance with local policies and optimizing theatre and bed utilization. Conduct investigations into any patient who did not attend (DNA) their admission, cancellations, and unconfirmed admissions, taking appropriate actions in accordance with established procedures. Initiate necessary actions to prevent patients from exceeding maximum waiting times and ensure they receive adequate notice and options for admission dates. Validate and govern RTT and performance data through effective use of operational reports. Attend relevant meetings as directed by the line manager.About University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
UHBW is recognized as one of the largest acute Trusts in the UK, uniting a workforce of over 13,000 staff and offering more than 100 clinical services across multiple sites, catering to a population exceeding 500,000 in South West England. The Trust has received a 'Good' rating from the CQC, and our staff take pride in delivering exceptional care to the communities we serve. As an innovative, multi-award-winning Trust committed to enhancing patient care, our pioneering research and advancements are making a significant impact both locally and globally. Our facilities are situated in vibrant urban areas as well as scenic locations, providing a unique blend of city life and access to the countryside or coastline, all within reach of the beautiful South West region. UHBW is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer, we actively strive for a diverse workforce that reflects the rich diversity of our local community at all levels and are committed to tailoring our services to meet the individual needs of patients and their families.
Additional Information
For a comprehensive job description, including main responsibilities and person specification, please refer to the job description document associated with this vacancy.
Knowledge & Experience Requirements
Essential Qualifications
Experience in clerical or administrative roles, including filing and/or reception duties. Proven ability to engage with the public, both over the phone and in person.Desirable Qualifications
Experience in line management. Familiarity with Patient Administration Systems. Previous experience within the NHS.Skills and Competencies
Essential Skills
Ability to interact effectively and courteously with individuals, both in person and over the phone. Capability to perform under pressure and meet deadlines while maintaining accuracy. Proficiency in working collaboratively within a busy team, adapting to change, and motivating colleagues. Ability to work independently while managing team dynamics. Confidence in handling challenging conversations with patients, families, and caregivers. Strong organizational skills. Competence in IT, particularly with Microsoft Office applications. Attention to detail.Desirable Skills
Understanding of admission policies and procedures.Required Qualifications and Training
Essential Qualifications
Minimum of GCSE grade C or above (or equivalent) in English Language and Mathematics. Business and Administration Level 3 NVQ or equivalent experience.Personal Attributes
Essential Attributes
Supportive and respectful demeanor. Collaborative approach. Innovative mindset.-
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