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Administrative Support Officer

2 months ago

Cardiff, United Kingdom Brook Street Full time
Position Overview:

The role of the Administrative Support Officer involves a variety of essential tasks aimed at ensuring smooth operations within the office environment. This position requires strong organizational skills and a commitment to delivering high-quality customer service.

Essential Requirements:

  • Proven experience in administration with excellent interpersonal skills.
  • A focus on continuous improvement and efficiency in processes.
  • Proficiency in IT systems, particularly Microsoft Office 2016; familiarity with additional software is a plus.
  • Ability to work collaboratively within a team setting.

Main Responsibilities:

  • Preparing documentation and files for various legal proceedings, including court and tribunal hearings.
  • Maintaining and updating records in the internal database, ensuring accurate information collection.
  • Organizing and managing meeting spaces and court sessions.
  • Handling casework, including processing court orders and claims.
  • Providing clerical support in Civil and Family Courts.
  • Assisting clients in person and responding to telephone inquiries.
  • Engaging with judiciary and court personnel to ensure exceptional service delivery.

Additional Responsibilities:

  • Flexibility in work hours may be required.
  • Support with various administrative tasks as needed.

Qualifications and Skills:

  • Minimum of 5 GCSEs (or equivalent) with grades A-C, or NVQ Level 2 in Business Administration, or relevant administrative experience.
  • Adequate computer skills to perform the necessary tasks effectively.
BPSS + Basic DBS