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Technical Support Specialist

3 months ago

Peterborough, Peterborough, United Kingdom Brook Street Full time

About the Role

Brook Street is collaborating with a reputable organization seeking a dedicated Service Desk Analyst to enhance their growing team.

This organization provides exceptional benefits along with a contemporary office environment.

Working Hours

Standard hours are from 9am to 5:30pm, with a hybrid model allowing for 2-3 days of remote work.

Location

Situated in a prime city center location.

Key Responsibilities

  • Deliver first-line support to employees facing various technical challenges related to hardware, software, and peripherals.
  • Document and resolve service requests in accordance with service level agreements.
  • Possess a technical mindset with a genuine interest in IT; prior experience is not mandatory as comprehensive training will be provided.
  • Exhibit a positive and proactive attitude.
  • Demonstrate the ability to work efficiently under pressure.
  • Utilize strong active listening skills.
  • Communicate effectively with a focus on customer satisfaction.
  • Show attention to detail and possess problem-solving capabilities.
  • Exhibit a willingness to learn and grow professionally.

What We Offer

  • A competitive salary of up to £27,000.
  • Access to an on-site gym.
  • 25 days of annual leave plus public holidays.
  • Flexible hybrid working arrangements.
  • Employee Assistance Program.
  • Opportunities for executive coaching and mentoring.
  • A modern and inviting workplace with complimentary refreshments and snacks.
  • Career progression and development opportunities.
  • Reimbursement for city parking expenses.

If you believe you fit the profile outlined above, we encourage you to consider this opportunity.