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Restaurant Operations Manager

2 months ago

Central London, United Kingdom Restaurant Associates Full time
About the Role

We are seeking an experienced Catering Front of House Manager to oversee the day-to-day operations within our employee dining restaurants. The successful candidate will be responsible for ensuring exceptional customer service and food quality, while driving business performance and managing costs effectively.

Key Responsibilities
  • Lead and Maintain High Standards: Ensure that food and service standards are consistently met across all retail services.
  • Achieve Health and Safety Standards: Maintain a safe and healthy work environment, adhering to company policies and procedures.
  • Deliver Business Performance: Drive high usage and manage costs effectively to achieve business objectives.
  • Develop Key Relationships: Build and maintain strong relationships with key stakeholders, including the client team and vendors.
  • Implement CSR Opportunities: Identify and implement Corporate Social Responsibility initiatives in partnership with KPMG and Compass values.
  • Create a Collaborative Culture: Foster a 'one team' approach, ensuring flexibility and coverage between departments to support demand.
  • Drive Customer Satisfaction: Deliver a 5-star service experience to ensure customer satisfaction is at the highest possible level.
  • Oversee Administrative and Financial Records: Maintain accurate and up-to-date records within the retail and vending department.
Requirements
  • Contract catering experience
  • Experience in managing multiple operational outlets
  • Team player with a positive attitude
  • Self-motivated and able to use own initiative
  • Excellent communication and leadership skills
  • Ability to plan, multi-task, and manage time effectively
  • Good computer and database skills
  • Takes pride in personal appearance and hygiene