Business Systems Analyst

1 week ago

Gloucester, Gloucestershire, United Kingdom Howden Group Full time
Business Delivery Specialist

Howden Group is seeking a skilled Business Delivery Specialist to support our business services team. As a key member of our team, you will play a critical role in defining business requirements and ensuring the successful delivery of multiple quote/sale websites and the underlying quote engine.

Key Responsibilities
  1. Analysis and documentation of business requirements
  2. Support internal/3rd party Development teams in design of technical solutions
  3. System testing, defect management and support of User Acceptance Testing
  4. Support for live systems implementations and post-live assurance checks
  5. Day to day support for incident/problem resolution across multiple systems
  6. Building effective relationships with key providers, both within the Howden group and externally, to ensure fit for purpose solution/service provision
  7. Liaison with Group IT and 3rd party suppliers for change/problem resolution
  8. Engagement with key stakeholders, providing appropriate reporting on the progress of change requests/problem management
  9. Support for other relevant activities, including, but not limited to, provision of Management Information, office services management, systems admin.
What We Offer
  • Hybrid working – option to work from home 3 days per week
  • Full time role with some flexibility
Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden Group to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

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