Hospitality Team Member

7 days ago


Buxton, Derbyshire, United Kingdom YHA Full time
About the Role

We are seeking a highly motivated and enthusiastic Hospitality Team Member to join our team at YHA Ravenstor. As a key member of our hospitality team, you will play a crucial role in delivering exceptional customer service and ensuring our guests have a memorable experience.

Key Responsibilities
  • Provide Warm Hospitality and Great Customer Service: Greet and welcome guests, respond to their needs, and provide a high level of customer service to ensure a positive experience.
  • Work on Reception and Offer Insights: Provide information about the hostel and local area, ensuring every guest feels informed and welcomed.
  • Utilize Our Systems: Efficiently manage guest check-ins and check-outs, food and beverage sales, and service using our systems.
  • Carry Out Cleaning and Housekeeping Duties: Maintain a clean and comfortable environment for all guests, ensuring high standards of cleanliness and organization.
  • Assist in Food Preparation and Service: Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride, influencing sales and providing a diverse and welcoming experience for all guests.
What We Value

We understand the richness of life experiences and place importance on lived experiences as much as skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Why Work with Us?

At YHA, we believe in creating an environment where every individual is celebrated for who they are and what they bring to our team. We offer a unique work experience, a chance to discover new places, and the opportunity to be part of a diverse and inclusive community.


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