Service Advisor

2 weeks ago


Droitwich, United Kingdom Listers Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our Land Rover Dealership team in Droitwich. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Booking customer vehicles for maintenance and/or repairs, and coordinating with the workshop team to schedule the workload
  • Providing a seamless customer experience, from drop-off to vehicle handover
  • Updating customers on the progress of their vehicle, authorizing additional work, and making follow-up calls
  • Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time
Requirements
  • Passion for delivering exceptional customer service and ability to build rapport with customers
  • Well-presented individual with a desire to succeed and a positive attitude
  • Previous experience in a customer service role, ideally with a focus on key targets and customer satisfaction
  • Good organizational and administrative skills, with knowledge of dealer management systems an advantage
  • Motor trade, automotive, or car dealership experience preferred, but not essential as full training will be provided
What We Offer
  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Free Parking / On-site Parking
  • Company Events


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