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Service Advisor
2 months ago
Job Introduction
We are seeking a highly skilled Service Advisor to join our Land Rover Dealership in Droitwich. The successful candidate will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Booking customer vehicles for maintenance and/or repairs, and coordinating with the workshop team to schedule the workload
- Providing a seamless service experience for customers, from drop-off to vehicle handover
- Updating customers on the progress of their vehicle, authorizing additional work, and making follow-up calls
- Liaising with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time
About You
- You will have a passion for delivering exceptional customer service and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude, and character to succeed
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- Good organizational and administrative skills, knowledge of dealer management systems would be an advantage but is not essential
- Motor trade, automotive, or car dealership experience is preferred but not essential as full training will be provided
What We Offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
