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IT Service Desk Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
About the Role

Auxilion is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our IT support team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

  • Logging, updating, and resolving incidents and requests in a timely manner
  • Prioritizing and monitoring IT issues to ensure they are resolved within agreed SLAs
  • Diagnosing and resolving IT issues, collaborating with other teams as needed
  • Creating knowledge articles and IT documentation to improve the customer experience
  • Providing excellent communication and problem-solving skills to resolve customer issues

Requirements:

  • Experience in a Service Desk environment, with a strong understanding of IT systems and software
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team
  • Ability to prioritize and manage multiple tasks and deadlines
  • Strong technical skills, with experience in hardware and software troubleshooting

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment

Language: English