Client Relations Specialist
3 weeks ago
Faith Recruitment is on the lookout for a dedicated Client Relations Specialist to enhance our esteemed team.
The primary objective of this position is to assist clients in navigating our online platform while delivering outstanding customer support through various communication channels.
The ideal candidate will excel in fostering robust relationships with both new and existing clients, ensuring that a superior level of service is consistently delivered.
What We Offer:Flexible working arrangements, modern office environment with complimentary refreshments, opportunities for career advancement, generous leave policies, and comprehensive healthcare benefits.
Key Responsibilities:
• Address client inquiries through various communication methods
• Escalate service-related concerns to appropriate departments
• Document client interactions in our internal systems
• Provide support to clients throughout their service experience
• Liaise with relevant partners and team members to keep clients informed
• Maintain an extensive understanding of the services offered
Qualifications:
The Client Relations Specialist should possess:
• Excellent communication skills
• A collaborative spirit and willingness to support team members
• An eagerness to acquire new knowledge and skills
• Strong problem-solving and analytical abilities
• The capacity to adapt to new software and processes
We invite you to explore this opportunity with us and discover the rewarding environment and competitive benefits that Faith Recruitment has to offer.
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