Customer Success Professional
6 days ago
We are seeking a highly skilled Customer Success Specialist to join our team at Yü Group. As a key member of our Customer Success Team, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Service Delivery: Provide timely and effective solutions to customer inquiries, ensuring first contact resolution wherever possible.
- Account Management: Manage and resolve specific customer accounts within agreed service level agreements.
- Relationship Building: Foster strong relationships with internal teams to ensure seamless customer service.
- Data Management: Support the collection and maintenance of customer data to enable efficient servicing.
- Process Improvement: Develop and maintain a good understanding of our systems and processes to ensure customer queries are recorded and resolved efficiently.
- Issue Escalation: Monitor, action, and escalate issues as necessary to ensure customer satisfaction.
- Record Keeping: Create accurate records of customer interactions to enable timely and effective resolution.
- Complex Enquiries: Liaise with non-customer facing teams to handle complex customer enquiries and resolve queries.
- Sales Opportunities: Proactively identify opportunities to take customer payments and collect revenue, as well as renew and cross-sell available products.
- Customer Satisfaction: Ensure all customer enquiries are managed, resolved, and closed within agreed timescales.
- Dissatisfaction Management: Manage and resolve customer dissatisfaction in a timely and effective manner.
We are a dynamic and growing business, committed to delivering exceptional service and support to our customers. As a Customer Success Specialist, you will be part of a team that is passionate about making a difference and driving business growth.
What We Offer- Competitive Salary: A competitive salary and excellent additional earning potential.
- Benefits Package: A comprehensive benefits package, including 24 days annual leave, holiday buy, and enhanced paternity, maternity, and adoption policies.
- Learning and Development: Opportunities for learning and development, including training and career progression.
- Team Environment: A supportive and collaborative team environment, with a focus on teamwork and collaboration.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the business.
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