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Customer Success Director
2 months ago
Flogas Britain is seeking a highly skilled and experienced Customer Success Director to lead the development and implementation of a customer-centric culture across the organisation. The successful candidate will be responsible for driving the Customer Proposition and associated workstreams across our liquid fuel divisions, working closely with internal and external stakeholders to identify and bring best practice.
Key Responsibilities- Collaborate with internal and external customer experience communities to identify and bring best practice
- Develop market and competitor analysis, delivering insight to the organisation to support the delivery of the strategy
- Develop comprehensive transformation plans, outlining clear goals, milestones, and actionable initiatives that drive customer-centricity across the organisation
- Implement mechanisms to capture customer feedback, leveraging customer data to continuously improve the customer experience
- Collaborate with IT and other relevant teams to identify and implement technology solutions that support the delivery of exceptional customer experiences
- Deep understanding of customer needs, expectations, and trends, with a relentless commitment to delivering exceptional customer experiences
- Strong strategic mindset, capable of envisioning future-state customer experiences and developing plans to achieve them
- Proficient in leveraging customer insights and analytics to identify opportunities and make data-driven decisions
- Proven excellent project-management skills and extremely organised
- Self-aware and authentic style, with ability to influence, and build internal and external networks
- Competitive starting salary
- Discretionary bonus scheme
- Great annual leave package with opportunity to purchase up to 5 days extra leave
- Death in Service
- Contributory pension scheme
- Employee Volunteer Day's to support the communities where you work and live
- Learning and development opportunities to develop your skills, knowledge and talent
- Access and discounts on a range of health and wellbeing services
