Customer Success Manager

1 week ago


Leicester, Leicester, United Kingdom Page Personnel Sales Full time
About Our Client

Page Personnel Sales is a renowned player in the Energy & Natural Resources sector, with a large workforce. Focused on delivering excellent services, the company has established an impressive reputation for its commitment to customer satisfaction and environmental sustainability.

Job Summary

We are seeking a customer professional who has worked across the operation and specialized in CX or ran successful CX projects. The ideal candidate will have a strong educational background in a relevant field and contact centre leadership experience.

Key Responsibilities
  • Improve, support and report around key customer metrics.
  • Ensure customer satisfaction and loyalty by delivering excellent service.
  • Track customer success metrics and generate reports for senior management.
  • Collaborate with cross-functional teams to improve customer service procedures.
  • Support leadership with the training of new hires and management training.
  • Monitor industry trends to provide valuable insights to the team.
Requirements
  • A strong educational background in a relevant field.
  • Contact Centre leadership experience.
  • Proven experience in managing customer relationships.
  • A commitment to delivering outstanding customer service.
  • Hybrid working.
  • Free car parking.
  • Company car or car allowance.
  • 10% bonus.
  • Flexible benefits.
  • Opportunities for personal and professional growth.
About the Role

If you're passionate about customer service and are looking to make a significant impact in a growing company, we encourage you to apply for this exciting role as a Customer Success Manager.



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