Bilingual Customer Success Manager
7 days ago
About Our Client
Our client is a leading player in the Energy & Natural Resources sector, with a large workforce. Focused on delivering exceptional services, the company has established a strong reputation for its commitment to customer satisfaction and environmental sustainability.
We are seeking a customer professional who has worked across the operation and specialized in CX or ran successful CX projects.
- Improve, support and report around key customer metrics.
- Ensure customer satisfaction and loyalty by delivering excellent service.
- Track customer success metrics and generate reports for senior management.
- Collaborate with cross-functional teams to improve customer service procedures.
- Support leadership with the training of new hires and management training.
- Monitor industry trends to provide valuable insights to the team.
A successful Customer Success Manager should have:
- A strong educational background in a relevant field.
- Contact Centre leadership experience.
- Proven experience in managing customer relationships.
- A commitment to delivering outstanding customer service.
- Hybrid working.
- Free car parking.
- Company car or car allowance.
- 10% bonus.
- Flexible benefits.
- Opportunities for personal and professional growth.
If you're passionate about customer service and are looking to make a significant impact in a growing company, we encourage you to apply for this exciting role as a Customer Success Manager.
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