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Front Desk Ambassador

2 months ago

Belfast, United Kingdom Andras Hotels Full time
About the Role

Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Andras Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities

  • Provide a warm and welcoming experience for all guests, ensuring that their needs are met and exceeded.
  • Manage guest bookings, up-selling opportunities, and provide information about hotel amenities and services.
  • Handle cash and credit transactions, as well as process guest payments and resolve any issues that may arise.
  • Ensure that all guest rooms are prepared and ready for occupancy, and that all amenities and services are available as required.
  • Stay one step ahead of guests' needs, recording and acting on their preferences, and handling their messages, requests, questions, and concerns.
  • Be a trusted contact for all guests, providing assistance and support as needed, and looping in management when necessary.
  • Stay safe at all times, following our safety procedures and reporting any incidents or concerns.
  • Take pride in your appearance and place as a brand ambassador, representing Andras Hotels in a professional and courteous manner.
  • Stay up-to-date on all hotel events and activities, and be prepared to provide information and assistance to guests as needed.

Requirements

  • One year of experience in a hospitality setting, preferably in a front desk or reception role.
  • Excellent communication and problem-solving skills, with the ability to think on your feet and handle complex situations.
  • Literate and tech-savvy, with a good grasp of reading, writing, basic math, and computer skills.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the company.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Andras Hotels is a leading hospitality company with a reputation for delivering exceptional guest experiences. We are committed to providing our team members with the training, support, and resources they need to succeed in their roles and advance their careers.

Our Culture

We value our team members and strive to create a positive and inclusive work environment. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and incentives to support our team members' well-being and success.