Information Hub Liaison

2 months ago

Manchester, United Kingdom BIMM Institute Full time

About the Role

BIMM Institute is seeking a highly skilled and customer-focused individual to join our team as an Information Hub Assistant. In this role, you will be the first point of contact for students, staff, and visitors, providing essential information and directing them to the right resources.

Key Responsibilities:

  • Frontline Service: Greet students, staff, and guests at the Campus Information Hub desk, ensuring everyone feels welcome and supported.
  • Maintain a Professional Environment: Keep the reception area clean, tidy, and professionally presented, reflecting the high standards of BIMM Institute.
  • Security Protocols: Implement security measures, including issuing and monitoring ID cards for students, staff, and visitors, and maintaining a record of all visitors on campus.
  • Respond to Enquiries: Provide excellent first-line responses to student enquiries in person, by phone, or by email, triaging efficiently and directing them to appropriate resources.
  • Collaboration: Work closely with all on-campus departments to ensure the Information Hub serves as a comprehensive resource for students, with up-to-date information.
  • Administrative Support: Assist college teams with administrative tasks as needed, ensuring seamless day-to-day operations.

Requirements:

  • Education: A good level of general education, including English and Maths.
  • Experience: Previous experience in a customer service and/or administrative role.
  • Skills: The ability to work independently while also being a cooperative team player, with exceptional organisational skills and the ability to manage multiple priorities.
  • Personal Qualities: A positive attitude with a proactive approach to supporting students, with a friendly and empathetic demeanour, and professional communication skills, both verbally and in writing.

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