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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom SSP Group Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at SSP Group. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a positive experience for our customers.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Maintain a clean and safe working environment, adhering to health and safety guidelines and company policies.
  • Process transactions accurately and efficiently, handling customer payments and operating a cash register.
  • Participate in training and development programs to enhance your skills and knowledge, and contribute to the growth and success of the company.

Why Work for SSP Group?

At SSP Group, we offer a range of benefits and opportunities for our employees, including:

  • Competitive pay rates and opportunities for career progression.
  • Discounts on food and beverages while on shift.
  • Employee recognition and reward programs to recognize and reward outstanding performance.
  • Opportunities for training and development to enhance your skills and knowledge.

Requirements:

  • 18 years of age or over to perform certain tasks or work on certain shifts.
  • Ability to work flexible hours, including weekends and bank holidays.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Basic math skills to process transactions accurately.