Service Manager

5 days ago

North Kensington, Greater London, United Kingdom Social Interest Group Full time
About the Role

This is a leadership position within our organization, Social Interest Group, where we are seeking an ambitious and experienced professional to join our team as a Service Manager. The successful candidate will be responsible for managing multiple dispersed services across the region, leading a team of support workers, and ensuring high-quality service delivery.

Key Responsibilities
  • Line Management/Leadership: Manage the end-to-end employee lifecycle of staff, providing advice, guidance, and support as required.
  • Service Delivery: Manage the overall day-to-day operational delivery of the service, working directly with colleagues, residents, and participants, as well as other stakeholders to provide a high-quality holistic service.
  • Risk Management, Information Management, and Case Recording: Follow relevant risk assessment and management procedures, share relevant information with partner agencies as appropriate, and champion safeguarding concerns within the service.
  • Property and Housing Management: Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
  • Financial Management: Manage the services budget, review monthly management accounts, and maintain financial management within the service.
Requirements
  • Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, and challenging behaviors.
  • Experience of working with and engaging with diverse groups of people from varying backgrounds.
  • Previous experience in people management and development.
  • IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organizational software.
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders.
  • Understanding of Housing Management, including voids and evictions.
Benefits
  • 25 days annual leave, increasing with the length of service.
  • Training and Development, including access to courses, upskilling, and progression plans.
  • Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments.
  • Employee Assistance Programme, including counseling.
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
  • Life Assurance Scheme.
  • Cycle-to-work scheme.
  • Annual Staff Awards.

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