Current jobs related to Customer Support Incident Specialist - Manchester - MECS Communications Ltd
-
Incident Support Specialist
5 months ago
Manchester, United Kingdom Fournet Full timeIn addition our Service Desk is developing as a technical T1 team and you will be tasked with 1st line management of incidents and move adds and changes with support from T2 & T3. The pathway for this role is to develop and become one of our technical product specialists. About Us: FourNet is one of the fastest growing technology businesses in the UK;...
-
Incident Management Specialist
1 month ago
Manchester, United Kingdom Cognizant Full timeIncident Management Role at CognizantCognizant is seeking an experienced Incident Management Specialist to join our Infrastructure Services practice. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Assess business impact and urgency, declaring Major Incidents or...
-
Incident Management Specialist
1 month ago
Manchester, United Kingdom Cognizant Full timeIncident Management Role at CognizantCognizant is seeking an experienced Incident Management Specialist to join our Infrastructure Services practice. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT infrastructure and services.Key Responsibilities:Assess business impact and urgency, declaring Major Incidents or...
-
Incident Management Specialist
4 weeks ago
Manchester, United Kingdom Cognizant Full timeIncident Management Role at CognizantCognizant is seeking an experienced Incident Manager to join our Infrastructure Services practice. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our IT infrastructure and cloud services.Key Responsibilities:Assess business impact and urgency, declare Major Incidents, and trigger...
-
Incident and Problem Resolution Specialist
3 weeks ago
Manchester, United Kingdom Network Rail Full timeAt Network Rail, we're at the forefront of digital transformation in the railway industry. As an Incident and Problem Resolution Specialist, you'll play a crucial role in ensuring our services run smoothly and efficiently.About the RoleAs a key member of our Digital, Data, and Technology (DDaT) directorate, you'll be responsible for managing incidents and...
-
Specialist Support Worker
5 months ago
Manchester, United Kingdom Time Specialist Support Full timeTime Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...
-
Incident Response Coordinator
4 weeks ago
Manchester, United Kingdom Frasers Group Full timeIncident Response and Remediation Co-ordinatorAt Frasers Group, we're redefining retail excellence. As a key member of our team, you'll play a pivotal role in ensuring seamless incident response and remediation processes. Your expertise will be instrumental in delivering exceptional customer experiences and driving business growth.Key...
-
Incident Response Coordinator
4 weeks ago
Manchester, United Kingdom Frasers Group Full timeIncident Response and Remediation Co-ordinatorAt Frasers Group, we're redefining retail excellence. As a key member of our team, you'll play a pivotal role in ensuring seamless incident response and remediation processes. Your expertise will be instrumental in delivering exceptional customer experiences and driving business growth.Key...
-
Security Incident Response Specialist
4 weeks ago
Manchester, United Kingdom NCC Group Full timeAbout the RoleThis critical position serves as the primary point of contact for potential security incident escalation during significant incidents or crisis situations. Collaboration with the Computer Incident Response Team (CIRT), Senior Management, and Senior Analysts is essential.The role involves contributing to the continuous business development...
-
Security Incident Response Specialist
4 weeks ago
Manchester, United Kingdom NCC Group Full timeAbout the RoleThis critical position serves as the primary point of contact for potential security incident escalation during significant incidents or crisis situations. Collaboration with the Computer Incident Response Team (CIRT), Senior Management, and Senior Analysts is essential.The role involves contributing to the continuous business development...
-
Major Incident Manager
1 month ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
Major Incident Manager
1 month ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
Major Incident Manager
1 month ago
Manchester, United Kingdom Cognizant Full timeExcellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
-
IT Support Specialist
4 weeks ago
Manchester, United Kingdom ESP Global Services Full timeAbout the Job:We are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As an Airport Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware, software, and connectivity issues, and working collaboratively with our Service Desk team.Key Responsibilities:Respond to customer...
-
IT Support Specialist
4 weeks ago
Manchester, United Kingdom ESP Global Services Full timeAbout the Job:We are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As an Airport Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware, software, and connectivity issues, and working collaboratively with our Service Desk team.Key Responsibilities:Respond to customer...
-
IT Support Specialist
4 weeks ago
Manchester, United Kingdom ESP Global Services Full timeAbout the Job:We are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As an Airport Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware, software, and connectivity issues, and working collaboratively with our Service Desk team.Key Responsibilities:Respond to customer...
-
IT Support Specialist
4 weeks ago
Manchester, United Kingdom ESP Global Services Full timeAbout the Job:We are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As an Airport Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware, software, and connectivity issues, and working collaboratively with our Service Desk team.Key Responsibilities:Respond to customer...
-
Incident & Problem Analyst
3 months ago
Manchester, United Kingdom Network Rail Full timeBrief Description The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind...
-
Critical Incident Advisor
5 months ago
Manchester, United Kingdom Mitie Full time**Job Overview**: - Contract type: - Full Time (9 Month Contract) - Hours: 40 (Mon-Fri from 07:30AM - 16:30PM) - Location: Atlas Business Park, Pacific House, Simonsway, Wythenshawe, Manchester, Greater Manchester, England, M22 5PR Are you seeking a career Mitie TSOC? Look no further! We are recruiting for a dynamic and positive Critical Incident Advisor...
-
Major Incident Manager
1 month ago
Manchester Area, United Kingdom Cognizant Full timeExcellent opportunity for an Incident Manager to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...
Customer Support Incident Specialist
3 months ago
The Customer Incident Success Technician plays a crucial role in the telecommunications sector, focusing on delivering exceptional support to both partners and clients. This position is designed to ensure that our customers are effectively utilizing our services and achieving their desired outcomes.
Location:
Hybrid working model (3 days in the office, 2 days remote)
Compensation:
- Starting salary of £27,000 with a 10% performance bonus and additional benefits, increasing to £29,000 post-probation.
Work Environment:
- Engagement with telecom services, troubleshooting, analytical tasks, customer-centric approach, performance metrics, proficiency in Excel, incident management, and comprehensive reporting.
The Customer Success Technician is tasked with the vital responsibility of assisting partners and customers, ensuring they are effectively navigating and benefiting from our offerings. This role emphasizes a commitment to excellence in customer service and operational efficiency.
