IT Support Specialist

4 weeks ago


Manchester, United Kingdom ESP Global Services Full time
About the Job:

We are seeking a skilled IT Support Specialist to join our team at ESP Global Services. As an Airport Engineer, you will be responsible for providing technical support to our clients, troubleshooting hardware, software, and connectivity issues, and working collaboratively with our Service Desk team.

Key Responsibilities:
  1. Respond to customer incidents and service requests, resolving general user faults within agreed SLAs.
  2. Troubleshoot and diagnose network, hardware, and infrastructure incidents, resolving them within agreed timescales.
  3. Provide timely updates to the Service Desk team on incident progress.
  4. Conduct regular 'floor-walking' checks to identify and resolve issues before they are raised as incidents.
Requirements:
  1. At least 2 years' experience in an IT support role.
  2. Good knowledge of current Microsoft Windows Desktop software.
  3. Understanding of network protocols, server hardware, and configurations.
  4. Full UK driving license.
  5. Able to use mechanical tools.
What We Offer:
  1. Holiday Leave
  2. Pension
  3. Life Insurance
  4. Shift Allowance
  5. Perkbox discounts
About Us:

ESP Global Services is a leading provider of customized 24/7 Global IT support solutions. We offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination. We are a global community of exceptional people passionately working together with one shared vision.



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