Incident Response Coordinator
3 weeks ago
At Frasers Group, we're redefining retail excellence. As a key member of our team, you'll play a pivotal role in ensuring seamless incident response and remediation processes. Your expertise will be instrumental in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Coordinate and execute incident response strategies, ensuring timely and effective resolution of operational incidents.
- Collaborate with the Incidents and Remediation Manager to develop and implement customer remediation treatment strategies, ensuring clear documentation and communication.
- Process mapping and documentation of incidents and remediation processes, ensuring compliance with regulatory requirements.
- Provide regular reporting and progress updates to stakeholders, highlighting key achievements and areas for improvement.
- Support the Incidents and Resilience Team and wider Service Delivery Team as needed.
- Proven expertise in incident management and remediation processes, with a strong understanding of regulatory requirements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Ability to prioritize tasks, manage multiple projects, and work under pressure.
- Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
- Awareness of broad FCA rules and expectations around remediation.
Frasers Group is committed to delivering a positive colleague experience. As a valued member of our team, you'll enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to our Employee Welfare programme, including Frasers Fit and Retail Trust.
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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