Incident Response Coordinator

6 months ago

Manchester, United Kingdom Cyberclan Full time

**I**ncident **Response (IR)** Coordinator**

CyberClan is a cybersecurity company that provides services to the insurance, and legal markets as well as direct to commercial organizations. When a client suffers a network breach due to nefarious activities of an unauthorized third-party, we act quickly to contain, monitor and remediate their networks and bring peace of mind to our clients.

**Summary/Objective**

**Essential Functions**:

- Reporting directly to the Senior Manager, Project Management
- Determining and defining project scope and objectives
- Predicting resources needed to obtain objectives and manage resources effectively and efficiently
- Preparing budgets based on the scope of work and required resources
- Tracking project costs to meet budget goals
- Developing and managing project schedules and work agendas
- Providing project updates consistently to multiple stakeholders, clients, and leadership
- Managing client contracts and communicating tasks and expected deliverables
- Utilizing industry best practices, techniques, standards, and requirements, throughout the entire project execution
- Monitoring progress and adjusting as needed Measuring project performance and identifying areas for improvement
- Being the main point of client contact for global Incident Response matters
- Working to support the internal IR teams with all client engagements
- Identifying inbound project channels and ensuring adherence to established workflows and customizations
- Setting and complying with project timelines
- Scheduling regular and structured client/counsel calls and meetings throughout the project with appropriate agendas
- Preparing all Statements of Work for each project
- Ensuring time recording and tracking is done regularly and timely to ensure alignment to project pricing and budget
- Liaising with third party suppliers for additional services as needed
- Overseeing all assigned projects
- Ensuring the quality of all Client facing communications and documentation by working with the relevant team
- Ensuring projects are completed within appropriate timeframes and to quality expectations
- Maintaining key department SLA’s
- Working as a team to ensure that all regions have a standard approach for all projects
- Assisting to create file links with the relevant systems to share information with the client as needed
- Working with the Project Assistant to ensure all opportunity information is entered into the relevant systems
- Assisting with documenting processes, and ensuring that they are regularly updated as required
- Being the point of escalation for any client concerns, including potential management and mitigation of high-pressure situations, with clients under duress
- Collecting all relevant billing information and submitting billing requests in a timely manner
- Being on call for weekends on a rotation basis
- Being an advocate for CyberClan and ensuring the relevant departments are engaged at the appropriate time
- Maintain existing relationships with insurers, legal counsel, solicitors and any relevant client

**Required Skills**:

- Exceptional written and verbal communication skills in English (Knowledge of other languages is considered a plus)
- Exceptional people skills and the ability to manage and motivate a team
- Outstanding attention to detail and organizational skills
- Experience in Project Management or a similar role
- Understanding of Cyber Security best practices
- Proven ability to meet deadlines
- Excellent analytical and reporting abilities
- Identifying and referring business opportunities
- Experience working with key stakeholders to build new processes and procedures and ensure effective implementation
- Strong conflict resolution skills and the ability to solve problems under pressure
- Creative in solving problems and possessing impeccable judgement in making decisions
- Ability to self-manage and prioritize multiple workloads simultaneously

**Job Type**

Full-time

**Location**

100% Telecommuting/Remote

**Must be legally authorized to work in the UK**

**% of Travel Required**

0-5%

**Physical Requirements**

Prolonged periods of sitting at a desk and working on a computer.

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