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Retail Customer Service Representative

2 months ago


Edinburgh, Edinburgh, United Kingdom Entain Full time
Customer Service Manager - Retail

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.

Key Responsibilities:

  • Provide outstanding customer service, ensuring a positive experience for every customer interaction.
  • Lead by example, demonstrating a passion for delivering great customer service and driving standards within the team.
  • Collaborate with the Shop Manager to develop and implement strategies to drive sales growth and customer engagement.
  • Manage customer complaints and concerns in a professional and empathetic manner.
  • Work closely with the team to maintain high shop standards, ensuring a clean and welcoming environment for customers.
  • Open and close the shop as needed, ensuring a smooth and efficient operation.

Requirements:

  • 18 years of age or over.
  • Passion for delivering great customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Self-motivated and proactive, with a focus on driving results.

What We Offer:

  • Competitive salary.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

About Entain:

We're a leading sports betting and gaming company, committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We believe in the importance of a healthy work-life balance and offer a range of benefits to support our employees' well-being.