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Retail Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced retail environment? We're seeking a skilled Customer Service Manager to join our team at Entain, a leading sports betting and gaming company.
Key Responsibilities:
- Provide outstanding customer service, ensuring a positive experience for every customer interaction.
- Lead by example, demonstrating a passion for delivering great customer service and driving standards within the team.
- Collaborate with the Shop Manager to develop and implement strategies to drive sales growth and customer engagement.
- Manage customer complaints and concerns in a professional and empathetic manner.
- Work closely with the team to maintain high shop standards, ensuring a clean and welcoming environment for customers.
- Open and close the shop as needed, ensuring a smooth and efficient operation.
Requirements:
- 18 years of age or over.
- Passion for delivering great customer service.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Self-motivated and proactive, with a focus on driving results.
What We Offer:
- Competitive salary.
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
About Entain:
We're a leading sports betting and gaming company, committed to creating a diverse, equitable, and inclusive future for our people and the wider industry. We believe in the importance of a healthy work-life balance and offer a range of benefits to support our employees' well-being.