Customer Service Representative

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Halfords Group PLC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.

Key Responsibilities
  • Provide outstanding customer service and support to customers in-store and over the phone
  • Offer expert advice and guidance on our products and services, including car parts fitting and cycle repair
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Develop and maintain a thorough knowledge of our products and services to provide accurate and informed advice to customers
  • Contribute to the maintenance of a clean and organized store environment, adhering to health and safety standards
Requirements
  • Previous experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Proven ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently
  • Basic knowledge of car parts and cycle repair, with a willingness to learn and develop skills further
  • Availability to work a variety of shifts, including weekends and bank holidays
What We Offer
  • A competitive hourly rate, with opportunities for overtime and bonuses
  • A comprehensive training program, including on-the-job training and ongoing development opportunities
  • A supportive and collaborative team environment, with regular feedback and coaching
  • A range of benefits, including store discount, employee wellness program, and cycle to work scheme

We are an equal opportunities employer and welcome applications from all backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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