E-Bike Repair Specialist
3 weeks ago
Position Overview:
We are seeking a dedicated and experienced E-Bike Repair Specialist to become a part of our dynamic team at a premier retailer specializing in bicycles and e-bikes. This full-time role is ideal for individuals who possess a strong mechanical aptitude and a passion for cycling.
Key Responsibilities:
- Prepare e-bikes for customer use and handle the delivery process.
- Conduct service and repair tasks for both dealers and customers.
- Diagnose mechanical issues independently and provide effective troubleshooting solutions.
- Assist colleagues, dealers, and customers with inquiries related to service, repairs, and sales processes.
- Maintain accurate records of repairs and services in our system, ensuring timely communication with customers regarding repair progress.
- Identify additional needs and potential buying signals from customers and dealers.
- Utilize creative problem-solving skills to address challenges from different perspectives.
- Deliver outstanding customer service at all times.
- Contribute to product development by collaborating with the team to enhance existing models and support new initiatives.
Qualifications:
- Intermediate vocational education with a Certificate in Bicycle Mechanic Training, such as Cytech.
- Relevant work experience and a strong customer service orientation.
- A collaborative team player with the ability to work effectively in a group setting.
- Proficient in Microsoft Office applications.
- Possession of a valid UK driver's license.
Benefits:
- Company pension plan.
- Employee discounts on products.
- Annual bonus opportunities.
- Support for maintaining a valid driving license.
This position offers a fantastic opportunity for career advancement within a well-respected organization.
We welcome candidates with relevant experience or job titles such as Bicycle Technician, Bike Repair Specialist, Cycle Mechanic, Bicycle Maintenance Technician, Bike Service Technician, Bicycle Repair Specialist, Bike Maintenance Specialist, Cycle Repair Technician, and Cycle Technician.
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