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Cycle Maintenance Technician
2 months ago
Position Overview:
We are seeking a talented and enthusiastic E-Bike Repair Specialist to become a part of our dynamic team at a premier retailer specializing in e-bikes and bicycles. This is a full-time opportunity for individuals with relevant expertise.
Key Responsibilities:
- Prepare e-bikes for customer use, oversee the delivery process, and conduct service and repair tasks for our clientele.
- Diagnose mechanical issues independently and provide effective troubleshooting solutions.
- Assist colleagues, dealers, and customers with service inquiries, repairs, and sales processes, including participation in exhibitions.
- Maintain accurate records of repairs and services in our system, ensuring timely communication with customers regarding the status of their repairs.
- Identify additional needs of dealers and customers, conveying potential sales opportunities.
- Employ creative problem-solving skills to address challenges from various perspectives.
- Deliver outstanding customer service consistently.
- Contribute to product development efforts by collaborating with the team to enhance existing models and support new product initiatives.
Required Qualifications:
- Intermediate vocational education with a Certificate in Bicycle Mechanic Training, such as Cytech.
- Prior experience in a similar role with a strong customer service orientation.
- A collaborative team player with the ability to work effectively within a group.
- Proficient in Microsoft Office applications.
- Possession of a valid UK driver's license.
Employee Benefits:
- Company pension plan.
- Employee discounts on products.
- Annual bonus opportunities.
- Support for obtaining a driving license.
This role presents an excellent opportunity for career advancement within a well-respected organization.
We welcome candidates with previous experience or job titles such as Bicycle Technician, Bike Repair Specialist, Cycle Mechanic, Bicycle Maintenance Technician, Bike Service Technician, Bicycle Repair Specialist, Bike Maintenance Specialist, and Cycle Repair Technician to apply.
