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Lead Credit Control Specialist
2 months ago
At Informa, we pride ourselves on fostering a dynamic and supportive environment where every individual can thrive. Our organization operates on a global scale, connecting experts with essential knowledge to empower them through various platforms, including live events, digital services, and academic research.
With a workforce of over 10,000 professionals across 30 countries, we are proud members of the UK's FTSE 100, representing some of the leading public companies.
In our Global Support division, we offer specialized guidance and practical assistance to the Informa Group and its diverse business teams. Our collaborative approach spans multiple sectors, including technology, finance, legal, human resources, and operations, ensuring that we effectively support our brands in serving their clientele and achieving corporate success.
Role PurposeThe primary objective of this role is to ensure the collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures. This position is crucial in meeting collection targets and managing accounts that have surpassed credit limits or terms, thereby minimizing the risk of bad debts.
It is essential to maintain a professional, efficient, and knowledgeable interaction with both customers and colleagues, addressing inquiries promptly and collecting payments within the agreed credit terms while nurturing valuable customer relationships.
Compliance with company policies is mandatory, and all assigned tasks must be executed within specified timeframes, ensuring a high standard of service for all Informa stakeholders.
Key ResponsibilitiesThe Credit Control Specialist will undertake the following key responsibilities, along with any other reasonable duties as assigned:
- Highlighting the customer portal during communications with clients.
- Collecting all outstanding payments in accordance with credit control policies to achieve collection targets.
- Managing accounts that have exceeded credit limits or terms to mitigate bad debts.
- Fostering strong internal and external relationships with sales teams and customers.
- Ensuring accurate and timely entry of customer contact notes into SAP or the relevant system.
- Proactively managing outstanding sales balances and contacting customers for payment prior to event commencement, if applicable.
- Resolving customer queries efficiently and collecting aged debts to minimize bad debt provisions.
- Handling simple disputes and escalating complex issues to the Team Leader.
- Meeting monthly cash collection targets for assigned accounts.
- Managing unallocated cash items on accounts and collaborating with the Cash Application team to apply funds with appropriate customer documentation.
- Providing weekly reports to the business on current debt levels, as applicable.
- Completing necessary documentation for customers to facilitate payment processing (e.g., vendor request forms, tax certificates).
- Strong understanding of customer operations processes.
- Familiarity with best practices in customer service operations.
- Proficiency in SAP is preferred.
- Relevant qualifications are advantageous.
- Excellent communication skills with the ability to build rapport with a diverse range of stakeholders.
- Proficient in Microsoft Excel, Word, and Outlook.
- Ability to remain calm and approachable under pressure.
- Knowledge of relevant internal systems.
- Integrity, tact, and diplomacy in all interactions.
- Team-oriented mindset.
- Capability to manage a variety of related tasks effectively.
- Proactive problem-solving skills.
- Exceptional customer service abilities.
- Strong time management skills.
- Flexibility within the role.
- Outstanding oral and written communication skills.
At Informa, we strive to create a rewarding and enjoyable work environment for all employees. Here are some benefits you can expect:
- Flexibility: We offer a balance of office and remote work options.
- Community: A welcoming culture with social events and active diversity initiatives.
- Impact: Opportunities to volunteer and engage in charitable activities.
- Career Development: Access to training, mentoring, and internal job opportunities.
- Time Off: Generous annual leave policy, including additional leave after two years.
- Personal Benefits: A variety of benefits, including company-funded private medical coverage.
- ShareMatch Scheme: Opportunity to become an Informa shareholder.
- Wellbeing Support: Comprehensive mental health and wellness resources.
- Awards: Recognition programs for outstanding contributions.
- Global Collaboration: Opportunities to work with international teams.
We value energy and ambition and seek individuals who are eager to contribute and make a difference. At Informa, we are committed to inclusivity and equal opportunities, ensuring that all candidates are evaluated based on their qualifications and merit.
