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Clinical NGS Application Specialist II
3 months ago
The Clinical NGS Application Specialist II will be responsible for delivering comprehensive pre- and post-sales technical assistance for our sequencing product line, with a focus on Ion Torrent Next Generation Sequencing systems and Oncomine and AmpliSeq applications, including software and analytical processes.
Position Overview:
This role is hybrid, requiring a combination of remote work and in-office collaboration.
Key Responsibilities:
- Address technical inquiries related to NGS products and workflows through various communication channels.
- Troubleshoot technical challenges by leveraging available resources and collaborating with internal experts to resolve issues effectively.
- Partner with Clinical Application Scientists and Field Application Scientists to ensure optimal support for Ion and Oncomine Assays, contributing technical knowledge and clinical insights to customer projects.
- Maintain accurate records of customer interactions in our Customer Relationship Management system and support ongoing improvement initiatives.
- Analyze market and technological trends to develop technical tips, FAQs, and troubleshooting documentation.
- Suggest enhancements to our knowledge databases and other technical resources managed by the company.
- Share technical updates with team members and actively participate in departmental meetings.
- Engage in regular training on products and ongoing education regarding new applications and technologies.
- Undertake additional related tasks as opportunities arise.
- Minimal travel may be required for this position.
Qualifications:
Educational Background:
A Bachelor's degree in a relevant scientific discipline (e.g., Molecular Biology, Genetics, Bioinformatics) is essential; a Master's degree or PhD/post-doctoral experience in a related field is preferred.
Professional Experience:
- A minimum of 2 years of laboratory experience.
- Proficient hands-on experience with sequencing methodologies, particularly in oncology.
- Experience in a clinical laboratory or clinical research setting, with familiarity in NGS technologies and genomic data interpretation, is highly advantageous.
- Previous roles in customer service or client-facing positions are beneficial.
- Proficiency in English and Italian (both spoken and written); additional European languages are a plus.
Skills and Competencies:
- In-depth knowledge of NGS instruments, software, kits, and services, with a strong proficiency in Ion Torrent and Oncomine Assays.
- Solid understanding of clinical oncology principles, practices, and terminology.
- Familiarity with bioinformatics tools and data analysis pipelines commonly used in NGS workflows is preferred.
- Willingness to adapt to evolving technologies and stay informed about the latest advancements in NGS and clinical oncology.
- Knowledge of regulatory standards governing the clinical diagnostic sector, with a commitment to staying updated on legal obligations and requirements.
- Ability to quickly assimilate complex technical information.
- Strong communication skills, both verbal and written, for effective interaction with customers and colleagues.
- Capacity to manage multiple tasks while ensuring timely and accurate completion.
- Problem-solving skills and a natural curiosity.
- Proficiency in digital tools, including spreadsheets, databases, word processing, and internet applications.
Thermo Fisher Scientific is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits.
Thermo Fisher Scientific Inc. is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer.
