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Senior NGS Technical Specialist
1 month ago
Job Summary:
We are seeking a skilled Senior NGS Technical Specialist to provide technical support for our Next Generation Sequencing (NGS) portfolio, particularly Ion Torrent instrumentation and Oncomine and AmpliSeq applications, software and analysis. The successful candidate will work closely with customers and field personnel to provide pre- and post-sales technical support, as well as relay feedback to the organization.
Key Responsibilities:
- Provide technical support for NGS products and workflows by answering customer technical inquiries.
- Support customers on technical issues using available resources and collaborating with experts within the organization.
- Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays.
- Accurately record customer contact information and assist in continuous improvement.
- Stay up-to-date with commercial and technological trends and contribute to knowledge databases, websites, and other resources.
- Present technical updates to colleagues and participate in department meetings.
Requirements:
- Bachelor's degree in a relevant scientific field, such as Molecular Biology, Genetics, or Bioinformatics.
- 2+ years of laboratory experience, with strong hands-on experience with Sequencing techniques.
- Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and genomic data interpretation.
- Fluent English and Italian languages, with additional European languages an asset.
Preferred Qualifications:
- Master's degree or PhD/post-doctoral experience in a relevant field.
- Prior experience in customer service or a customer-facing role.
About Thermo Fisher Scientific:
We are the world leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action.
