Practice Assistant Manager

2 weeks ago

London, Greater London, United Kingdom Mickleover Surgery Full time
Job Title: Assistant Practice Manager

At Mickleover Surgery, we are seeking an experienced and skilled Assistant Practice Manager to join our team. As a key member of our non-clinical team, you will provide vital support to our Practice Manager in the day-to-day operations of the practice.

Key Responsibilities:
  • Provide leadership and guidance to our reception and admin staff, ensuring they achieve their responsibilities and meet the high standards of our practice.
  • Support the Practice Manager in the management of our clinical system, ensuring IT security and IG compliance at all times.
  • Maintain the practice appointment book/clinician's rotas on SystmOne, ensuring seamless patient care and efficient practice operations.
  • Process and distribute daily workflow documents, ensuring timely and accurate communication within the practice.
  • Develop searches to support the practice in achieving targets, facilitating and processing recall systems and audit work.
  • Effectively manage DNA's and advise the Practice Manager of repeat offenders where appropriate.
  • Support the overall practice clinical governance framework, preparing reports for QOF, Enhanced Services, and other reporting requirements for submission.
  • Support the Practice Manager in reviewing and updating practice policies and procedures, ensuring compliance with CQC regulations.
  • Handle low-level complaints, liaising with the Practice Manager as required.
  • Maintain the Significant Event folder, identifying trends and devising solutions with the support of the Practice Manager to reduce the risk of repeated occurrences of significant events.
  • Promote and ensure delivery of safe and effective standards, adhering to CQC regulations.
  • Support the Practice Manager with the Patient Participation Group and deputise for the Practice Manager during absences as required.

We are looking for a highly organized and skilled individual with excellent communication and leadership skills. If you are passionate about delivering high-quality patient care and have a strong background in practice management, we would love to hear from you.

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