Workplace Services Manager

3 weeks ago

Dundee, Dundee City, United Kingdom Rockstar Dundee Full time

About Rockstar Dundee

We are a world-class entertainment company that creates innovative and engaging experiences for our fans. Our team is passionate about delivering exceptional results and pushing the boundaries of what is possible.

Job Summary

We are seeking a highly skilled and experienced Workplace Services Manager to join our team at Rockstar Dundee. As a key member of our Workplace Services team, you will be responsible for managing the day-to-day operations of our building and facilities services. This is a full-time permanent position based out of our unique game development studio in the heart of Dundee.

Responsibilities

  • Manage the overall operation of the building and facilities services, ensuring a safe, comfortable, and supportive environment for staff and visitors.
  • Work closely with other Workplace Managers to manage the Workplace Services team, ensuring they carry out their roles professionally and to the required standard.
  • Build and foster relationships with support functions, including administrative functions, to ensure the needs of the office are being met and sustained.
  • Contract management for buildings and facilities services, including procurement process, budget management, contract negotiation, day-to-day operational oversight, and performance management.
  • Manage Workplace Services projects and small works, taking them from identification through to completion, ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
  • Ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation, etc.
  • Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
  • Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures, and issues are being recorded, monitored, and reported.
  • Work collaboratively with colleagues in Technical Services to ensure compliance, PPM, and standards are met and maintained.
  • Oversee the management of space and desk utilization, ensuring it is used efficiently and effectively and in line with studio requirements.
  • Assist the Workplace Strategy Team in related global projects and initiatives.

Requirements

  • Education to degree level or equivalent vocational education and experience.
  • 3+ years' experience successfully managing a multi-discipline Workplace team, displaying effective communication, leadership, coaching, and conflict resolution skills.
  • Experience in overseeing service contracts, including their procurement, performance, and management.

Desirable Skills

  • Excellent understanding of current safety legislation and best practice.
  • A detail-oriented, flexible self-starter with strong initiative, excellent organizational and multitasking skills.
  • Excellent planning and project management skills, with the ability to consider things from multiple angles.
  • Process-driven, but outcome-focused, and always looking for quality improvement and ensuring they are documented accurately.
  • Capable of working autonomously and alongside a wider WPS team, managing, and prioritizing their own workload and understanding when and where to seek guidance and approval.
  • Ability to drive Workplace Services initiatives, plans, and projects forward and maintain excellent working relationships with other stakeholders and local management.
  • Experience in an overlapping business support field, e.g., IT, Administration, Operations.
  • Excellent communication (written and verbal) skills.
  • Creative problem-solving skills.
  • Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
  • Proficient with Microsoft Office (Outlook, Word, and Excel).
  • Sound numerical skills and IT skills.

Plus

  • A IWFM or IFMA qualification.
  • NEBOSH Safety Qualification or equivalent.
  • Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
  • Experience with work order ticketing systems, space management tools, and construction project management platforms.
  • Experience with AutoCAD.

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