Workplace Services Manager

4 weeks ago

Dundee, Dundee City, United Kingdom Rockstar Dundee Full time

At Rockstar Games, we strive to create a work environment that fosters creativity and productivity.

A career at Rockstar Dundee is about being part of a team working on some of the most ambitious projects in the entertainment industry. You would be welcomed to a dedicated and inclusive environment where you can learn and collaborate with talented individuals.

We are seeking a talented Workplace Services Manager to join our team. As a key member of our Workplace Services team, you will work alongside the current Workplace Manager to manage the day-to-day operation of the building and its facilities services. This is a full-time permanent position based out of Rockstar's unique game development studio in the heart of Dundee.

Our Workplace Services Team

  • We ensure the workplace, building, facilities, and services work harmoniously together to support the core business.
  • We create a creative, supportive, and safe working environment for staff at Rockstar.
  • We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilisation and strategy.
  • We ensure the site complies with all relevant guidance and legislation.
  • We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.

Responsibilities

  • Overall responsibility for the building and facilities services at Rockstar Dundee. Ensuring a safe, comfortable, and supportive environment is provided for staff and visitors.
  • Working alongside other Workplace Managers, manage others in the Workplace Services team, ensuring they carry out their roles professionally and to the required standard while coaching and developing where needed.
  • Build and foster relationships with support functions – Work in unison with administrative functions to ensure the needs of the office are being met and sustained.
  • Contract management for buildings and facilities services including procurement process, budget management, contract negotiation, day-to-day operational oversight, and performance management.
  • Management of Workplace Services projects and small works taking them from their identification through to completion ensuring all deadlines are met and communications to key stakeholders remain detailed and consistent.
  • Always ensure full compliance with all legal and statutory requirements, including Health & Safety, COSHH, sustainability legislation, etc.
  • Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.
  • Work collaboratively with colleagues in Security and Business Protection to ensure that risks, security measures, and issues are being recorded, monitored, and reported.
  • Work collaboratively with colleagues in Technical Services to ensure compliance, PPM, and standards are met and maintained.
  • By working in collaboration with stakeholders, oversee the management of space and desk utilisation ensuring it is used efficiently and effectively and in line with studio requirements.
  • Assist Workplace Strategy Team in related global projects and initiatives.

Qualifications

  • Education to degree level or with equivalent vocational education and experience.
  • 3+ years' experience successfully managing a multi-discipline Workplace team displaying effective communication, leadership, coaching, and conflict resolution skills.
  • Experience in overseeing service contracts including their procurement, performance, and management.

Skills

  • Excellent understanding of current safety legislation and best practice.
  • A detail-oriented, flexible self-starter with strong initiative, excellent organisational and multitasking skills.
  • Excellent planning and project management skills with the ability to consider things from multiple angles.
  • Process-driven, but outcome-focused, and always looking for quality improvement and ensuring they are documented accurately.
  • Capable of working autonomously and alongside a wider WPS team, managing, and prioritising their own workload and understanding when and where to seek guidance and approval.
  • Ability to drive Workplace Services initiatives, plans, and projects forward and maintain excellent working relationships with other stakeholders and local management.
  • Experience in an overlapping business support field, e.g. IT, Administration, Operations.
  • Excellent communication (written and verbal).
  • Creative problem-solving skills.
  • Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.
  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.
  • Proficient with Microsoft Office (Outlook, Word, and Excel).
  • Sound numerical skills and IT skills.

Pluses

Please note that these are desirable skills and are not required to apply for the position.

  • A IWFM or IFMA qualification.
  • NEBOSH Safety Qualification or equivalent.
  • Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
  • Experience with work order ticketing systems, space management tools, and construction project management platforms.
  • Experience with AutoCAD.

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