Operations Controller

3 weeks ago


Peterborough, Peterborough, United Kingdom EMED Group Full time

Join Our Team as a Financial Controller

We are excited to announce an opening for a Financial Controller/Planner within our expanding organization. This role is essential in supporting our operations and ensuring the efficient management of resources.

Key Benefits:

  • Competitive hourly rate of £12.48
  • Flexible shifts, working 5 out of 7 days
  • Life Assurance coverage of £5,000 for peace of mind
  • Access to 24/7 online and telephone GP consultations
  • Second opinion medical support for ongoing treatments
  • Cash-plan benefits for health-related expenses including dental and optical care
  • Unlimited consultations for mental health and physiotherapy
  • Legal advice for personal matters
  • Financial guidance for retirement and tax planning
  • Recognition for long service with increased annual leave
  • Internal recognition scheme with financial rewards
  • Referral incentives for bringing in new talent
  • Support for local communities through the EMED foundation
  • Paid holiday entitlement
  • Pension scheme participation
  • Uniform provision
  • Employee Assistance Programme for health and wellbeing
  • Flu vaccination program during the Autumn/Winter season

Main Responsibilities:

  • Oversee and organize daily and future bookings within the Cleric controlling system, ensuring accurate resource allocation and communication with subcontractors and volunteers.
  • Focus on the dispatch and management of operational teams to guarantee timely and efficient patient transport services.
  • Handle requests for patient transport and inquiries regarding ambulance services with professionalism and compliance.
  • Perform general clerical tasks including data entry and management of booking lists.
  • Enhance service quality and performance for patients and clients.
  • Respond promptly and effectively to all incoming calls, liaising with healthcare professionals and other agencies.
  • Maintain patient flow across control areas through effective communication and problem resolution.

Ideal Candidate Profile:

  • Strong communication and interpersonal skills, with experience in customer service.
  • Ability to work independently and solve problems efficiently.
  • Excellent organizational skills.

About EMED Group:

Following the merger of ERS Medical and E-Zec Medical, we have rebranded as EMED Group. We proudly serve as the largest Patient Transport and Care Partner to the NHS, employing over 2,500 individuals across multiple locations. Our mission is to enhance community health and wellbeing through reliable transport services that support patient care and medical needs.

At EMED Group, we are dedicated to fostering an inclusive and safe working environment for all employees.



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