Administrative Support Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

We are seeking a motivated and proactive individual to become a vital member of our Integrated Discharge Team as an Administrative Support Coordinator. This role involves working closely with both internal and external stakeholders, diligently tracking and entering data, and facilitating the discharge processes for patients with intricate care and support requirements.

The successful candidate will be part of a well-established team, dedicated to enhancing patient flow and care coordination. Please note that this position requires on-site presence, as remote work options are not available.

Strong organizational abilities are crucial, along with the capacity to manage competing priorities effectively. Proficiency in IT is essential, as the role involves handling various data sources, including spreadsheets, emails, and specialized software such as SystmOne and OPTICA (Optimised Patient Tracking and Intelligent Choices Application). This system allows for comprehensive tracking of all patients referred to the Integrated Discharge Team.

Timely and appropriate patient discharge is essential for maintaining operational efficiency within the healthcare facility, and comprehensive training will be provided to ensure success in this role.

Key Responsibilities

As the Administrative Support Coordinator, your responsibilities will include:

  • Delivering essential administrative assistance to the multidisciplinary team to enhance patient care within the Integrated Discharge Team.
  • Managing data, information, spreadsheets, and reports to support the ongoing efforts of the Integrated Discharge Team, contributing to the overall enhancement of discharge services across the organization. This includes data extraction from various systems.
  • Collaborating effectively within a multidisciplinary team environment.
  • Receiving training on Trust Systems, including PAS, Medworxx, and ICE, as well as Microsoft Word, Excel, and Teams.
  • Being supported in your career advancement within the healthcare sector.

About Our Organization

Join us at the Norfolk and Norwich University Hospital, where you will be part of a dedicated workforce of over 10,000 professionals.

As one of the largest NHS trusts in the UK, we provide exceptional acute care to approximately one million individuals residing in Norfolk and surrounding areas. Our institution is a teaching and research hospital, recognized for its innovative practices and state-of-the-art facilities, including the Quadram Institute. We collaborate closely with the University of East Anglia, offering educational opportunities for our staff and placements for students.

Our workforce is diverse, representing 94 countries, and we pride ourselves on fostering a friendly and collaborative environment, working alongside local services and supporting the N&N Hospitals Charity.

We offer a comprehensive range of NHS benefits and additional perks, including:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi-Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access to a portion of your earnings as you earn them
  • Free Park & Ride service to the hospital
  • Free 24-hour confidential counseling support
  • On-site nursery
  • On-site cafes with staff discounts
  • Support for career development
  • Flexible staff bank
  • Salary sacrifice schemes for lease cars, Cycle to Work, and home electronics

Job Responsibilities

  • Collecting and interpreting comprehensive and accurate data for the Integrated Discharge Team.
  • Managing data and information to assist the Integrated Discharge Team in sustaining its operations, contributing to the overall improvement of discharge services across the organization.
  • Monitoring referrals and triaging information within the Integrated Discharge Team in a timely manner.
  • Participating in daily triage meetings, updating relevant reports during the meeting, and distributing them upon completion.
  • Ensuring that patient tracking spreadsheets are consistently updated.

Qualifications

Essential

  • A good standard of numeracy and literacy, equivalent to GCSE level education.

Experience

Essential

  • Some administrative experience.
  • Proficient in Microsoft Office and familiar with PAS, Medworxx, ICE, and SystmOne.

Desirable

  • Experience within the NHS or healthcare sector.

Skills

Essential

  • Ability to create and utilize databases and spreadsheets, along with excellent general IT skills.
  • Capacity to prioritize workload and meet deadlines effectively.

Aptitude

Essential

  • Demonstrating the values of People Focused, Respect, Integrity, Dedication, and Excellence.
  • Commitment to Equality, Diversity, and Inclusion.

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