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Luxury Retail Concession Manager

3 months ago

London, Greater London, United Kingdom Mulberry England Full time
Senior Concession Leader in Fashion

At Mulberry, we are a renowned luxury fashion brand, recognized for our exceptional craftsmanship and commitment to sustainability. As a pivotal figure in our flagship concession, you will play a vital role in leading your team to deliver outstanding customer service and drive sales performance.

We believe in fostering a workplace that values diversity and inclusion, where every team member feels appreciated and empowered. In this role, you will:

  • Build and maintain a high-performing team that celebrates diversity and encourages collaboration.
  • Facilitate open discussions to harness creativity and innovative ideas.
  • Establish a culture of constructive feedback, recognizing achievements and guiding development.
  • Create a welcoming atmosphere for both customers and team members.
  • Ensure an engaging and memorable shopping experience, inspiring your team to excel.
  • Utilize in-store customer relationship management tools to enhance client interactions.
  • Demonstrate a proactive approach to driving business growth.
  • Forge essential partnerships to enhance store performance.
  • Exhibit strong market awareness and analytical skills to capitalize on trading opportunities.
  • Lead operational excellence with respect for people, products, and the environment.
  • Contribute to our sustainability goals by reducing our carbon footprint.
  • Promote values of equity, empathy, and understanding within our community.

We seek candidates who are:

  • Inspiring and engaging leaders
  • Adaptable and perceptive
  • Experienced in leadership roles, preferably in luxury retail
  • Passionate about fashion

What we offer:

  • Competitive salary package
  • Performance-based bonuses
  • Product allowances
  • Generous employee discounts and exclusive access to sales
  • Additional day off for personal celebrations
  • Pension contributions and life assurance
  • Comprehensive training and development programs, including access to LinkedIn Learning
  • Opportunities for community engagement through dedicated days