Front Desk Associate
2 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Future Inn Cardiff. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.
Key Responsibilities
- Manage front desk operations, including check-in, check-out, and room assignments
- Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions
- Process payments, handle guest complaints, and resolve issues in a professional and courteous manner
- Collaborate with housekeeping, maintenance, and other departments to ensure a smooth and efficient operation
- Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide personalized recommendations to guests
Requirements
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask with ease
- Proficiency in Microsoft Office and hotel management systems
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays
What We Offer
- A competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
- Discounts on hotel stays and other services
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