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Contract Facilities Officer

2 months ago

Stevenage, Hertfordshire, United Kingdom Service Care Solutions Ltd Full time
Neighbourhood Response Officer

We are seeking a skilled and dedicated individual to join our team as a Neighbourhood Response Officer. This is a full-time, temporary position with an initial contract period of 3 months, covering Stevenage, Hertfordshire & Essex.

Key Responsibilities
  • Deliver a customer-focused housing management service to the community, ensuring estates are clean, safe, and well-maintained.
  • Conduct regular estate inspections, prioritizing fire safety risk assessment follow-up work, and collaborate with local residents' groups to develop community facilities and activities.
  • Work with local partners, such as safer neighbourhood teams, the voluntary sector, and youth services, to address neighbourhood safety and ASB issues.
  • Carry out property and estate inspections, resolve issues, and conduct viewings and sign-ups or tenancy assignments.
  • Ensure tenants' properties and estates comply with legislation and agreed standards, and work alongside the community to develop community-based solutions.
Requirements
  • Experience of providing good customer service and dealing with customers in person.
  • Customer-focused, confident, and able to work alone, with excellent communication skills and a full driving licence.
  • Able to work early evenings and occasional weekends if required, with an enhanced DBS check.
What We Offer

The pay range for this role is £21.00 per hour LTD company rate, with a PAYE equivalent of £17.61 per hour, inclusive of holiday.