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Reception Support Officer

2 months ago

Reading, Reading, United Kingdom University Partnerships Programme Full time

Job Summary

The University Partnerships Programme is seeking a highly organized and customer-focused individual to join our team as a Post Room Assistant. This role is responsible for providing a flexible, efficient, and professional post room service to students living in halls.

Key Responsibilities

  • Securely receive, sort, distribute, and manage mail and parcels for residents and staff
  • Maintain and update various records and registers, both manual and computerized, as required
  • Provide timely notification of post to residents and staff as needed
  • Ensure the working environment is properly maintained and kept tidy at all times
  • Offer prompt and effective assistance, information, and advice to residents and staff
  • Assist with reception duties as requested
  • Participate in training as required
  • Be prepared to work as needed, especially during busy periods at the start of each academic term
  • Comply with health and safety regulations and ensure work is performed in a safe manner
  • Be prepared to be added to an emergency contact list to assist in emergencies outside of regular working hours
  • Perform other duties as commensurate with the role

Requirements

  • Previous work experience in a service delivery environment
  • Provision of excellent customer service
  • Strong verbal and written communication skills
  • Excellent people skills
  • Attention to detail and accuracy
  • Ability to identify and resolve problems using initiative
  • Basic IT skills, including Microsoft Office (Word, Excel, PowerPoint)
  • Good interpersonal and communication skills
  • Ability to remain calm under pressure and manage time productively
  • Ability to work as part of a highly focused team

Desirable Criteria

  • Previous experience working within a team
  • Health and safety awareness
  • Ability to interpret and manipulate data
  • Good planning and organizational skills
  • 5 A-C 'GCSE' level or equivalent, or exceptional relevant work experience
  • Ability to undertake a varied workload and prioritize tasks as needed