Hotel Reception Manager

1 month ago


Reading, Reading, United Kingdom IHG Full time
Reception Manager / Front Office

voco Reading Hotel is seeking a skilled Reception Manager / Front Office to lead our front office team to success. As a key member of our hotel team, you will be responsible for overseeing the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.

Key Responsibilities:
  • Ensure the delivery of exceptional and unique service standards across all areas.
  • Assume operational responsibility and drive the performance of our one-off property front office teams.
  • Contribute to the creation of the brand to maximize reputation, revenue, and profitability across all areas in line with budget expectations.
  • Develop the guest service proposition to ensure it is positioned as the market leader in Reading.
Requirements:
  • Minimum of two years as Head of Department in a similar size and style hotel environment.
  • High level of guest focus and solid financial and commercial awareness.
  • Self-motivated, forward-thinking individual with a strong Front Office background within a large lifestyle, multi-outlet environment.
What We Offer:
  • Competitive Salary
  • Opportunities for promotion and transfer across the group
  • Company Pension scheme
  • 28 days holiday each year, increasing to 33 days with length of service
  • Discounted international/worldwide room rates for yourself, family, and friends


  • Reading, Reading, United Kingdom IHG Full time

    Reception Manager / Front Officevoco Reading Hotel is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success. As a key member of our hotel team, you will be responsible for overseeing the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.Key...


  • Reading, Reading, United Kingdom IHG Full time

    Reception Manager / Front Officevoco Reading Hotel is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success. As a key member of our hotel team, you will be responsible for overseeing the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.Key...


  • Reading, Reading, United Kingdom IHG Full time

    Reception Manager / Front Officevoco Reading Hotel is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success.Key Responsibilities:Oversee the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.Ensure the delivery of exceptional and unique service...


  • Reading, Reading, United Kingdom IHG Full time

    Reception Manager / Front Officevoco Reading Hotel is seeking a highly skilled and experienced Reception Manager / Front Office to lead our front office team to success.Key Responsibilities:Oversee the day-to-day running of the front office hotel operation, including Reception, Nights, and Guest Services.Ensure the delivery of exceptional and unique service...

  • Reception Manager

    1 day ago


    Reading, Reading, United Kingdom MHDV Full time

    Job Title: Reception ManagerAbout the Role: We are seeking a skilled Reception Manager to join our team at MHDV. As a key member of our hotel staff, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Manage the front desk and ensure a smooth check-in and check-out process for guests.Respond to guest...

  • Reception Team Member

    2 weeks ago


    Reading, Reading, United Kingdom RBH Hospitality Management Full time

    Reception Team Member Job DescriptionAt RBH Hospitality Management, we're passionate about delivering exceptional customer experiences. As a Reception Team Member, you'll play a vital role in creating a warm and welcoming atmosphere for our guests.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service and ensuring a smooth guest experience.What we're looking for:A people person who genuinely cares about providing outstanding...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service and ensuring a smooth guest experience.What we're looking for:A people person who genuinely cares about providing outstanding...

  • Hotel Ambassador

    1 week ago


    Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    Welcome to Penta Hotels Worldwide GmbHWe are a dynamic and innovative hotel chain with a passion for delivering exceptional guest experiences. As a Guest Service Agent, you will be the face of our brand, providing warm and personalized service to our guests.Your Key ResponsibilitiesGreeting and Welcome - You will be the first point of contact for our guests,...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service and ensuring a smooth guest experience.What we're looking for:A people person who is passionate about providing outstanding...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service and ensuring a smooth guest experience.What we're looking for:A people person who is passionate about providing outstanding...

  • Hotel Ambassador

    2 weeks ago


    Reading, Reading, United Kingdom Penta Hotels Worldwide GmbH Full time

    Be the Face of Our HotelWe're looking for a charismatic individual to join our team as a Hotel Ambassador. As the first point of contact for our guests, you'll be responsible for creating a warm and welcoming atmosphere that makes them feel at home.Your Key ResponsibilitiesGreet and welcome guests with a refreshing drink at our barProvide exceptional service...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service to our guests.What's in it for you?A competitive hourly rate of up to £11.44, depending on ageOpportunities for career development...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom Warner Leisure Hotels Full time

    Unlock a rewarding career with Warner Leisure Hotels as a Receptionist!We're seeking a friendly and approachable individual to join our team at our hotel, where you'll play a vital role in delivering exceptional customer service to our guests.What's in it for you?A competitive hourly rate of up to £11.44, depending on ageOpportunities for career development...

  • Reception Team Member

    1 month ago


    Reading, Reading, United Kingdom RBH Full time

    Reception Team Member Job DescriptionWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key...

  • Reception Team Member

    1 month ago


    Reading, Reading, United Kingdom RBH Full time

    Reception Team Member Job DescriptionWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests.Key ResponsibilitiesProvide a high level of customer service to guests,...

  • Reception Team Member

    1 month ago


    Reading, Reading, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests.Key ResponsibilitiesProvide a high level of customer service to guests,...

  • Reception Team Member

    4 weeks ago


    Reading, Reading, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests.Key ResponsibilitiesProvide a high level of customer service to guests,...

  • Reception Team Member

    1 month ago


    Reading, Reading, United Kingdom RBH Full time

    About the RoleWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests.Key ResponsibilitiesProvide a high level of customer service to guests,...