Assistant Store Manager
2 weeks ago
About the Role
As a key member of our retail team, you will play a vital role in driving sales, minimizing losses, and delivering exceptional customer experiences in our stores. Your leadership skills and passion for our brands will inspire your team to achieve excellence and drive business growth.
Key Responsibilities
- Lead store teams to achieve sales, profit, and customer satisfaction goals while maintaining a visually appealing and well-maintained store environment.
- Identify opportunities to grow the business and improve performance through collaboration with the visual merchandising team and store management.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work with the visual merchandising team to ensure clear communication and understanding between VM and store teams.
- Partner with store management to build on business opportunities and achieve company standards and objectives.
- Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base by providing unparalleled service.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
- Communicate to the Store Manager what is driving sales and discuss any issues/priorities to develop strategies to maximize business.
- Analyze store level reports and create action plans to improve results.
- Assist with manpower planning, recruitment, interviewing, and hiring processes.
- Work with the Store Manager to build bench strength for key positions, including possible successors.
- Participate in weekly management meetings alongside other staff meetings.
- Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
- Provide a great customer journey and achieve exemplary mystery shop results.
About You
- You connect with consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
- You are energetic and inspire trust, showing a clear presence on the shop floor.
- You approach all issues with a 'can do' attitude and make informed decisions to find in-store solutions.
About What We Offer
At PVH Corp., we value our associates and offer a comprehensive benefits program that provides protection, peace of mind, and flexibility. We are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
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