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German Language Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled German Language Customer Support Advisor to join our team at Allen Associates. As a key member of our customer support function, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Build strong relationships with clients by providing advice and support throughout the onboarding process.
- Make outbound calls to customers to explain the benefits of our service and assist with registration and renewal processes.
- Log and maintain accurate customer records.
- Provide first-line support for IT and process issues, concerns, updates on application and status.
- Meet and exceed personal call targets relating to call rates.
Benefits
- A performance-related bonus.
- 25 days holiday per annum.
- Regular social events.
- Company credit card, laptop, and mobile.
- Flexible working arrangements.
- Flexi Friday.
- Refer a Friend scheme.
- Company pension scheme and sickness/compassionate leave scheme.
- Free parking on site.
About Us
Allen Associates is a forward-thinking and rapidly expanding organization. We have a hardworking but friendly team, with lots of personal development and progression opportunities. Our company culture is supportive with a dynamic family feel.
Requirements
- Native or fluent German speaker.
- Charismatic, confident, and able to pick up information quickly to provide high-quality service to customers.
- Previous experience in a customer service environment.
- Proven track record of working to deadlines and targets.
- Excellent communication and interpersonal skills.
- Ability to adapt to the needs of a growing business.
